Terms of trade.

1. Who you are trading with

Lohe is a trading name of Lordwell Catering Equipment Ltd, company no. 13457837, registered office Units 11–12 Tame Valley Business Centre, Tamworth B77 5BY. These terms apply to every price list, quotation, order and delivery. They take the place of any terms printed on your purchase order unless we have agreed something different in writing.

2. Trade customers only

We supply businesses, charities, schools and public bodies that buy for business use or for resale. We do not sell to the public, and consumer law does not apply to a trade sale. By applying for an account you confirm you buy for a business.

3. Accounts

Orders are taken on an open trade account. Accounts are subject to approval and to the checks we think fit, including a credit check. We can decline, suspend or close an account at any time. Tell us when your details change: a new address, a new owner, a new legal entity.

4. Minimum order

The minimum order is £5,000 excluding VAT. Any mix of the ten departments counts towards it, on one order and one invoice.

5. Prices and VAT

Prices are in pounds sterling and exclude VAT, which is added at the rate in force on the invoice date. The price list you hold stands until we send a new one. Where our own costs move between lists we tell you the new price before the order is confirmed. An obvious error in a price list or quotation can be corrected before dispatch.

6. Orders

Order by phone or email. An order is accepted when we confirm it. Stock is sold subject to availability: if a line is short we tell you before dispatch rather than send something you did not ask for. Case sizes are as the price list states, and we do not split a case unless the list says we do.

7. Payment

Payment terms are set when the account opens and are printed on the account confirmation and on every invoice. A new account pays in advance until credit terms are agreed. If an invoice is not paid by its due date we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, hold further deliveries and withdraw credit terms. We may set any sum you owe us against any sum we owe you.

8. Ownership and risk

Risk in the goods passes to you when they are delivered or collected. Ownership stays with us until every sum owed on the account has been paid in full. Until then you hold the goods for us, store them so they can be identified as ours, and may sell them in the ordinary course of your business. If payment is overdue we may ask for them back and come to where they are stored to collect them.

9. Delivery

We deliver to UK mainland business addresses by parcel or pallet from Tamworth, and arrange collection from Tamworth by appointment. Next working day on stocked lines is our standard, not a guarantee: delivery dates are estimates and time is not of the essence. Carriage is quoted with your price list. A pallet is delivered to the kerbside and needs someone there to take it in; a failed delivery is charged again. The detail is on the delivery information page.

10. Checking your delivery

Count the cases against the delivery note before you sign. Note any shortage or damage on the carrier's paperwork and tell us on the day. A shortage or damage not reported within two working days of delivery cannot be accepted. Keep damaged goods and their packaging until we have seen them.

11. Returns

Trade sales are final: we do not take back goods ordered in error or no longer wanted. Goods that are faulty or not as described are replaced, credited or refunded, at our choice, once we have agreed the return with you. Nothing comes back without a returns reference from us. Dated lines are sold with the best-before date shown before you order and cannot be returned on grounds of date.

12. Brands and compliance

Brand names are the trade marks of their owners; we supply the goods and claim no connection with the brand. Goods are supplied for sale within the law that applies to them. Age-restricted lines, medicines in their legal category and animal medicines in theirs are yours to sell lawfully. If a product is recalled or carries a safety notice we pass it on and you act on it.

13. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything the law does not let us limit. Otherwise our liability on any order is limited to the price paid for the goods concerned, and we are not liable for loss of profit, business or goodwill, or for any indirect loss.

14. Events outside our control

We are not liable for delay or failure caused by something outside our reasonable control: a carrier failing, a shortage of stock in the market, weather, strikes, or a change in the law. We tell you as soon as we know and do what we reasonably can.

15. Your details

How we handle them is on the privacy page.

16. General

These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction. If a clause is found unenforceable the rest stand. We may update these terms; the version on this page when you place an order is the one that applies.

Dated 12 November 2026.